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Frequently Asked Questions

FAQs

Products & Ingredients

Products & Ingredients

At Subtle Bodies, we bring together traditional skincare wisdom and the transformative power of ozone. Each product is handcrafted in small batches at our Los Angeles Skin Lab, using carefully selected botanicals and ozonated oils. Our process is slow and intentional - we infuse organic oils with ozone over the course of 7–14 days to ensure maximum potency, integrity, and efficacy. Every formula is designed to support your skin’s natural intelligence and long-term balance.

Ozone, or activated oxygen (O₃), supports the skin in a deeply restorative way. It helps purify and detoxify, encourages circulation, and supports the skin’s natural healing processes. Many people turn to ozone for its ability to calm inflammation, support clearer skin, and promote a more balanced, resilient complexion over time..

We choose organic olive oil for ozonation because of its ability to effectively carry and stabilize ozone, while also nourishing the skin. Rich in fatty acids and antioxidants, it helps support the skin barrier while delivering ozone deeper into the skin - creating a balanced, effective foundation for each formula.

Yes - our products are formulated to support a wide range of skin types, including sensitive skin. Because our formulas are concentrated, we recommend introducing them gradually and observing how your skin responds.

Yes. Our formulations are designed with sensitivity in mind, focusing on calming, supportive ingredients. We always recommend patch testing before full use, especially if your skin is highly reactive.

The unique scent in our products comes from ozone itself - often compared to the fresh air after a thunderstorm or near the ocean. While it can be unfamiliar at first, many come to associate this scent with the potency and effectiveness of the formula.

We do not use synthetic fragrance. Some products contain essential oils for their therapeutic and sensorial benefits.

We take a thoughtful, balanced approach to formulation. While many of our ingredients are naturally derived, we focus on using what is most effective, safe, and supportive for the skin. Our goal is not to follow trends, but to create products that truly perform while aligning with our values.

Some products include gentle preservation systems where needed for safety and stability, while others (like our balm) are formulated without added preservatives.

We do not test on animals. Some products may contain ingredients like beeswax, so not all are vegan.

Each product page includes a complete ingredient list for full transparency. If you have specific sensitivities or questions, we’re always here to help guide you.

How to Use & Skin Guidance 

How to Use & Skin Guidance 

Your routine can stay simple and consistent. For most skin types, we recommend applying Serum → Mist → Balm to hydrate, support, and seal. For more congested or breakout-prone skin, you may prefer Mist → Serum → Balm. In the evening, you can also incorporate exfoliation with the scrub 2–3 times per week after cleansing. The key is layering lightly and adjusting based on how your skin responds.

Synergy Mist can be used daily, morning and night, and throughout the day as needed. Truthful Serum is suitable for daily use. Life Balm can also be used daily - just a small amount goes a long way. Bonafide Scrub is best used 2–3 times per week, or less frequently for sensitive skin. Consistency and moderation will give the best results.

Yes. Most products are designed for daily use, except exfoliation which should be used a few times per week.

Yes. Introduce new products gradually and patch test when combining to avoid overstimulation.

Pause use and simplify your routine. Reintroduce products one at a time and use smaller amounts.

Purging may appear as temporary breakouts as skin clears. Irritation typically involves burning, stinging, or persistent redness

We recommend consulting with your healthcare provider before use and introducing products slowly.

Store in a cool, dark place away from sunlight. Refrigeration can extend shelf life and maintain potency.

Use within 6 months of opening. Refrigerated ozonated products can maintain potency for up to 2 years.

Yes. Always patch test before full use, especially for sensitive skin.

Orders, Shipping & Sustainability 

Orders, Shipping & Sustainability 

We ship throughout the United States and to select international destinations. Shipping options and rates are calculated at checkout based on your location. All orders ship from our Los Angeles facility. Free shipping is available on U.S. orders over $75.

We aim to process all orders within 1–3 business days. Delivery times vary depending on your location, with standard shipping typically arriving within 5–7 business days. During peak seasons or holidays, processing times may be slightly extended. You’ll receive an order confirmation immediately after purchase, followed by tracking details once your order ships.

Yes - once your order ships, you’ll receive a tracking number and automated updates via email so you can follow its journey.

Our natural, personalized skincare products typically show optimal benefits within 2 weeks of consistent use, though results vary by individual. Due to the fresh and customized nature of our products, we cannot accept returns or exchanges. However, our commitment to your satisfaction remains strong. If you need product recommendations, guidance on establishing a skincare routine, or have concerns about a possible defect, our experts are here to help. Simply email hello@subtlebodies.co with your order details and specific concerns, and we’ll respond promptly with personalized support. We want you to feel confident in your skincare journey with us.

If something isn’t right, we’re here to help. Please email hello@subtlebodies.co with your order number and a photo of the item, and we’ll resolve it as quickly as possible.

Once your order leaves our studio, it is in the care of the shipping carrier. If your package appears lost, we recommend first checking with the carrier and your local delivery location. If you still need support, please reach out to us and we’ll help guide next steps.

We begin processing orders quickly, but if you need to make a change, please email us as soon as possible. While we can’t guarantee changes, we’ll always do our best to accommodate your request.

We focus on small-batch production, responsible sourcing, and minimal waste to reduce environmental impact.

Yes. We use recyclable glass and minimal plastic.

Our soapstone jars are designed for reuse and can be repurposed for storage or home use.